Refund policy

Please read our policy carefully before placing your order:

All Sales Are Final

Due to the custom and handmade nature of our products, we do not accept returns or offer refunds.All orders are final once the cup has been started, made, or materials have been allocated toward your custom piece. Due to the handmade and time-intensive nature of my work, I do not offer refunds on any order once production has begun.

Please purchase responsibly and ensure you are confident in your order before checkout. Each piece is made specifically for you, and your order reserves both time and materials that cannot be reused.

By placing an order, you acknowledge and agree to these terms.Snow Globe Cups

Please note that air bubbles are inevitable in snow globe tumblers. This is a natural occurrence and not considered a defect.

Damaged Items

If your cup arrives damaged (e.g., cracked or broken), we’re happy to help—but we do not offer immediate refunds. In order to receive a replacement, you must follow the steps below:

  1. Contact us within 3 days of receiving your order with clear photos of the damaged item and packaging.

  2. A case must be opened with the shipping carrier to investigate the damage.

  3. Once the claim is processed and approved by the shipping carrier, your cup will be remade and shipped at no additional cost.

Thank you for understanding and supporting handmade, customized work. We appreciate your business!